AM
ANTON M

1 reviews | Active since Jun 2021

23 Jun 2021, 15:01

BAD SERVICE AT VODACOM H/O

i bought a apple i phone on contract from cellular express in Middelburg plus/ minus 15 months back, the phone stopped working and we took it back to Fazel at Cellular express to send it in to Vodacom, Vodacom send it back and recon its going to cost R7400.00 to repair due to liquid damage. as far as I'm concern the phone has newer been near water and the phone is water resistant. They are quick to sell the phone to me but when it comes to repairs or replacement there is always stories. I have I think 6 of 7 contracts with Vodacom and I promise today if they are paid up I will never open a norther account with Vodacom. I must say Fazel at Cellular express tried his best to get the phone repaired but Vodacom no no

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2021, 18:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team