Bad Service at Vodacom GardenRoute Mall George

I went to the Garden Route Mall Branch in George on Thursday morning with regards to my Internet update on my sim card, and was advised that they knew about the problem, but they did not report the matter. I then went to the Courtney Street Branch. At this branch they did not know about the problem, but they logged a call. Yesterday morning I received an email at 09.04am from them to say that the turn around time is 24 hours. I also sent an email to their head office with regards to my query, and at 10.17am they rep**** on my email to say that they have escalated the query to another department and will come back to me. It is now 10.24am and pass the 24 hours and still no feedback.