TK
Theo K

1 reviews | Active since Dec 2018

03 Dec 2018, 11:40

BAD Service at Vodacom fibre

I Placed an order in July 2018 for the fibre connection to be activated with Fibre that is already in my house since 2016, when I bought the house and I had tenant in the house. I moved in on the 1st October 2018. the Data service became active on the 8 th October 2018. Included in the service ordered was a phone to use with the data supp****. The service request to enquire on the status of the Phone just never get attended to SR 181 ********** 00. I have phoned at least 30 times with the promise that they will send it to the BACK office. No return call at all. all the staff in the back office are not trained and is not capable. I think Vodacom and the staff involved in this totally useless and would surely sink the Vodacom effort to be in this market. they deserve 10 red negative stars. Never do business with them. totally pathetic. VODACOM FIBRE YOUR HOUSE is on FIRE and MANAGEMENT IS not Aware what is happening in the BACK office. This is the best name for the office because the proved their incompetence with my order

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Replies (1)
Vodacom
Vodacom's reply03 Dec 2018, 14:20
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team