Bad service at Vodacom Eastgate

I've never been mistreated and taken like dirt like this before by the stuff at Vodacom Eastgate I was on the call with them even now with the store manager Victor who didn't even remember me after all the bad service I got from his store.... This below is the email I sent which I haven't even gotten a reply from to date.

Please respond to this email as I write this complain to you as I never got any help from one of your stores Vodacom Eastgate . I went in this store on the 12 of January 2025 and WOW it has been nothing but bad service that I've been receiving from that day to date.

I got in on this day to bring in a phone to book it in for repairs and was directed to a lady I forgot her full name but I think they said her name is calm something, when we got to her for assistance she was just cold didn't want to help or answer any of our questions she was busy on her phone the whole time we were on her work station, this was to a point where I tried asking her a question about my contract which I have with Vodacom that I now so regret why I ever went to Vodacom then she just said you can go to those people for that I don't know, we tried getting help filling in the form then she just answered but if you don't know what to fill in just leave the spaces empty and I asked when will the phone be ready as my child uses it a lot she said 7 to 14 days... Then I asked to transfer something from my child phone to mine then without saying where she was going at least for us to know or understand what is happening she stood up and said you will give this guy the phone when you are done just like that and she left not wanting to know if we have questions or what....

Then I told the same guy if this is how they treat their customers in this store and he acknowledged he saw the ladies attitude then another guy checked the contract for me and I ask for the line manager of the day she came and I told her what just happened as I was talking to her the same lady came back even after seeing that I'm talking to the line manager it didn't bother her if all was fine she just looked at us and continued her life....

I then left the store so angry only to realize the next morning my bad experience was going to follow me home when I got a call to be told for my childs phone to be fixed I need to pay some amount of R450 or R400 somewhere along those lines which I was not told about it and my question now came who was supposed to tell me that there will be an amount that you might need to pay, yes the lady that just left us at her desk is the one who was supposed to tell us so that we make a decision based on the right information as I did mansion that my child uses it a lot, then I came to say ok then if she didn't say it to us it means she knows that she or the store will cover the cost....

I then called the store a guy named Thokozane or someone along those lines called on the phone the assistant manager who just said a I don't care kind of a sorry and he said there is nothing he can do for me he will just tell the manager Victor about the story. eventually when I spoke to Victor what I was saying is I need that phone in that 7 to 14 and it means they as the store they will pay that money which now as I am writing this email I'm insisting on it , my reasons being I had to call the store again as the was no feedback from Victor and he told me it was because they were busy and he could not get back to me which shows how much they value me as their customer by putting me on the dark then I asked him did he give the people the go ahead to fix the phone which now my constant calls was supposed to show them I need that phone as my child needs it even for other personal reasons that I can't share...

Victor said he did all that and I'll get a call to come fetch the phone and I had to call once me which at this point have lost count how many times I had to call in the store and this time was told Victor is not in but the phone was waiting for parts.... I now write this it's been a month and I have not received any information from the people who said 7 to 14 days , I here by say can I get a better help than that of one of your stores with a better customer service and of a people who are customer oriented and knowledge who will tell customers what they need to know... I believe working in a store it's all about being friendly, being approachable, being knowledgeable and many more things which I didn't get at Vodacom Eastgate... Please if it's now the area manager or reginal manager who should help please let it because there are costs that I'm having to suffer right now cause of all this .....