Bad service at vodacom brits mall
Good day i did an online application and received the goods all seemed o. K but the simcard was faulty, I contacted the customer care line and they advised me to go to my nearest vodacom shop which is vodacom brits mall to get a new simcard all seemed in order but when i got there the service was utterly poor and the sales consultant had an bad attitude, I as the customer feels that it is utterly un professional too argue whiff the customer rather than to solve the problem in the end i just got up and walked away as my problem would not be solved at this store as big as vodacom is i feel that this problem should be addressed by management. Me as the customer will noy leave this at this
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Vodacom's replyOfficial
14 Jan 2019, 06:57 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2019, 06:57
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Jan 2019, 13:17 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply16 Jan 2019, 13:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team