bad service at vodacom aftersales

<p>In September 2016 I received 2 new contracts from vodacom. On 28 October 2016 I wanted to cancel my contract because I am not happy with the 2 samsung Z2's that I received. A person said it will take 5 to 10 working days for RAM to come and pick up the phones. 11 days later I phone vodacom and they have no idea what happened because there is no reference number between them and RAM. I phoned on 10 November 2016 and vodacom loaded another reference, on Monday the 14 November I phoned again and once again they loaded a reference number for RAM to pick up my Samsung's. Today 16 November they give me the reference number to Phone RAM and ask whats going on. Ref. at RAM is for totally a different person. There is nothing loaded for them to pick up my phones at RAM. I am really dissappointed in vodacom for their bad services. when ever you phone them they tell you they are off line. I phone daily 5 to 7 times to try and get something out of them. I've been with vodacom for years, but consider on changing networks. BAD SERVICES AT AFTERSALES</p>