Bad Service @ Vodacom

Vodacom doesnt even deserve 1 star rating. Their service is pathetic and their call centre agents are completely in the dark and can't offer any service. We have been trying to sign up for fiber for the past three months. After going back and forth with Vodacom's service providers, and after 3 applications, which were all approved we were sent a LTE sim with the router. It worked for 4 days before the internet stopped completely. We phoned the call centre daily, spoke to several agents who did nothing. A guy by the name of Zane at the call centre was meant to log a call but failed to do so, called again this morning only to be told that the fibre application was cancelled, we didnt request a cancellation at any point. This still doesnt even answer the question as to why the router doesnt work. How long does it take to figure out an issue, Vodacom is clearly clueless and holds you to ransom because they think you cant go anywhere therefore they can give you the worst service, actually they dont even give you any service because the call centre agents dont offer assistance cos they dont know anything and cant assist or refuse to help.

this was supposed to be the 1 month free LTE before the fibre kicks in. so now we dont have the LTE or the fibre??????