Bad service at Vodacom

The service at Vodacom is very bad. First I had a problem with the migration of my contract package in January 2022. They fixed it after 4 months, but the Vodacom app still show I owe them an arrear amount of more than R300. Remember when I call they voice says that I am not in arrears. To put a candle on the cake my installment amount also increased, because of a penalty fee. On the 7th of Match 2022 I payed my installment via the Vodacom app which I send them proof of. An agent told me that a penalty fee was added to my April bill, because they received the March payment on the 18th of March. I don't know what they understand under the proof of payment concept but their shouldn't have been a penalty for March. They also tried to deduct more than R300 from my bank in April which I luckily reversed. I don't know why more than R300, because if my memory serves my correctly there shouldn't have been a penalty and I am not in arrears. I will keep paying my R269 each month towards my contract and nothing more. The funny thing about they whole mess is that different agents logged reports to the billing department to stop the penalty fees and to stop the arrear amount from showing on the app, but no luck. I will never ever take up a Vodacom contract again. I advise all my friends and family to do the same. Remember Vodacom news travels very fast!