Bad service at vodacom 4u Cape Gate

Bad service at Vodacom 4u Cape Gate. About 3 weeks ago I did an upgrade to the Hp laptop deal with office 365. As normal they had no stock and must be ordered and will take 7 working days. 10 days later I phoned the store ,laptop is there but not the office 365. After numerous calls and visits no answers. The one member said its only a trial period for 30 days another told me it was a misprint. I said from the beginning I need this deal for my childs studies which start in a weeks time now and I still dont have the laptop. So this morning my husband decided to go to the store. The assistant manager got anoid because my husband said a few swear words out of frustration. She had to make a phonecall to come and tell us that the stock is there and the office 365 is for a year but the system cannot process the deal. Mail was send to Head Office and only a few deals was processed. I got a call from the store for the first time 3 weeks after I app**** for the laptop. In 3 weeks nobody could pick up a phone and say we have a system error they rather lie and say it was a misprint or its only valid for 30 days. This is not the first time we got bad service from that store and we have a lot of deals with vodacom. My childs studies is starting 8 March 2022 she needs the laptop and office 365 before the due date.