BAD SERVICE AT VODACOM

15Sep 2020 I went to Vodacom branch at the Glen mall. Selected s device even though I wasn't showed a demo. The consultant didn't even set up the phone or insert the SIM card in the phone, I had to do all that at home and that was when I realized I wasn't happy with the size of it.

16 SEP I called Vodacom call centre and explained to him that I wasn't happy with the device and that I wanted to select another one which is more expensive and bigger in size, agent advised to hurry to the shop within 7 days of purchase as I'm allowed to change .

17Sep 2020

Went back to Vodacom the Glen mall spoke to the consultant told me it's not allowed asked to speak to the manager Nolan Ramperesed and he was not helpful and refused to take the device back , he told I should have gone to an istore shop to view the phone that I wanted before coming taking out s contract. He advised me to look for someone to buy my iPhone 11pro and I use the cash to buy the phone that I like and he also advised me to do a premature cancellation and have me the number to call and told me that I shouldn't tell the cancellation department of others the whole story regarding the phone.

I left the shop called the cancellation department and they advised me that I'm still within the 14day cool of period and that the store must do s cancelletion of the contractand reapply a new contract on the phone that I want which is more expensive and I am willing to pay . this was confirmed by two call centre agents that it can be done. I can't go back to that Vodacom manager is not helpful . I don't understand why Vodacom isn't so helpful. It's not like I'm cancelling the contract I just need the phone that I want and continue with the contract. Bad bad experience with Vodacom