Bad service at VODACOM 3B VANGATE

Good day

On 03/03/2020 I upgraded with x2Hauwei P30 lite, few days after that I discovered that one of the phone was faulty. I when back to vodacom 3B Cellular vagate mall on the 12/03/2020, Parvez(one of the sales consultant at the store) Parvez took the phone and booked it in for repaired that will take up to 10 working days to get the phone back (23/03/2020).On the 23/03/2020 I call vodacom to advise if the phone came,(phone didn't arrive yet) ... Vodacom 3b advise it will be another 21 days on arrivel( bare in mind that was few days before lockdowne). On the 05/05/2020(which was today) I call vodacom 3B vangate and wanted to speak to Parvez to advise on the phone but he was not available, the lady told me they will asked Parvez to call me before COB,AND PAVEZ DIDN'T CALL.

THIS IS VERY FRUSTRATING, (I NEED ANSWER) I CAN'T PAY FOR SOMETHING I DONT HAVE...