SL
Samantha L
1 reviews | Active since Mar 2019
11 Apr 2019, 10:32
BAD SERVICE AT VODACOM
I have been struggling with Vodacom since January. I have tried to take out a data contract for my son who lives in Bloemfontein. I was told that an online application was done in my name in 2017 that is pending on the system. I cannot get any contracts or upgrades until this is sorted out. I have been told that it is an issue on vodacom's IT side, yet i am being penalized for this.
We have been send to pillar and post but nobody can tell us what to do.
My contracts are coming up now and i cannot see myself renewing them due to this bad service. Marco De Wet at a Bloemfontein store has been trying to help, but he is having the same problem I am having.
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Replies (2)
Vodacom's replyOfficial
11 Apr 2019, 10:49 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 10:49
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Apr 2019, 13:41Dear Samantha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply23 Apr 2019, 13:41
Official
Dear Samantha,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)