Bad service at Vodacom

I took a contact out with Vodacom on 20th March 2018 for a up grade from 3 gigs data to 5 gigs lte. The woman from vodacom told me I will get my new router and simcard in 5 working days. I got my data but no router and simcard. Again they phoned me from Durban and I took a other contact with the same lies that I will recieve 10 gigs data plus gig night owl data for R245 with 4g.I received the rooster with sim card but there is no internet connection. After contacting vodacom i was told it will take 14 days to activate. My other Wi-Fi rooter is from Telkom. There are no waiting periode for Wi-Fi to be activate. I am tired of their lies. They only lief when they open their mouths