PP
Pumla P

1 reviews | Active since Apr 2015

21 Apr 2017, 15:02

BAD SERVICE AT VODACOM

<p>I am a Vodacom customer via Nashua Mobile from 2005 but from 2014 Nashua Mobile migrated their client to the Networks and as a Vodacom customer , obviously I was migrated to Vodacom. In 2014 I did an upgrade on my number and I got a new phone, now in 2017 when I want to do another upgrade , Vodacom is chasing me away like a wet dog , saying I must check my record yet I have been paying good all along. Worse part of it they have been sending messages past week saying "hallow Pumla you qualify for upgrade " yet they knew I dont qualify, mnxiim . Anyway I am waiting from Ricky the person from Vodacom Social Media as he is trying to assist me . Its hurting to be provided with such service yet I have been a loyal client all along with this network , not that I dont afford a phone cash but when you have a contract you know you can have another phone every two years as long as you pay , now this **** , stop hurting clients. I will wait and see</p>

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Replies (1)
Vodacom
Vodacom's reply21 Apr 2017, 15:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team