BAD SERVICE AT VODACOM

this is my email sent to vodacom and to date there has been no response. Sent: Monday, 10 February 2020 09:14 To: ***. Subject: Complaint HiSense Infinity H30lite

Dear Vodacom Customer Care

I write this email with frustration regarding my new upgrade to the above device. From the time of the upgrade I have used this mobile device for a total of 3 weeks…after which its been to the repair center 3 times for various fault issues. My last complaint lodged at the Chatsworth branch in Durban during December 2019 has still not been sorted out. (I do understand it was the festive period and staff compliment was not as it should be). However, given that we are now at the end of the second month of the year, I am beginning to think that either the technicians are really struggling to repair this phone and are themselves going through the same levels of frustration and angst that I was during the very brief period it was in use.

I have really had it and am at my wits end with this device. Either replace it or give me something else with no problems. It is unfair on the customer to pay for a device that is not in use. The service from the Chatsworth Branch has been appalling to say the least. feedback is promised and nothing happens. You have to continually go into the store to find out that the phone is still not repaired. this is unacceptable form a service provider. whats more the service provider does not even acknowledge emails or responds to them. Such poor service from Vodacom. Really disappointed in them after being such a loyal client.

Kind Regards, Kumesh