Bad service at Century City Repairs Centre

I have tried calling Vodacom Repair centre in Canal Walk for days and no one answers. I have also emailed the centre and no reply. Who is running this show? Do you people not want my money? Because I will gladly take my business elsewhere.

My insurance claim has been approved and I was told that someone would be in touch me. No one has followed up with my claim and almost another week has gone by with no feedback.