Bad service at cancellation department

Item: Vodacom
Rating: 1
Author: Ziyanda S

On the 4th of March I cancelled my data contract with Vodacom, on the 25th they debited from my account and thinking that it was the last installment. I contacted the cancellation department and was informed that they will escalate the refund and I should switch off my data that was loaded on the 1st. I was informed that the process will take 7 business days and that ended on Tuesday the 13th. I contacted the cancellation department on the 14/04/2021 to follow up on the matter and was told that they will email the admin department with regard to the incident.. Please assist as I am taking my business else where because this is affecting my availability on the other platforms that utilize data not airtime and it is inconveniencing me. My reference is ***.

Regards

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Apr 2021, 10:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply15 Apr 2021, 10:55

Official

Ziyanda S's updateReviewer Update

15 Apr 2021, 14:07

Thank you for attending to my complaint and canceling my contract. Vodacom needs to improve their level of actioning customer requests and not only action them after complaints have been published.

Ziyanda S's update15 Apr 2021, 14:07

Reviewer Update

Thank you for attending to my complaint and canceling my contract. Vodacom needs to improve their level of actioning customer requests and not only action them after complaints have been published.