JV
Jacques V
1 reviews | Active since Dec 2020
02 Nov 2022, 12:20
Bad service at call center and deducted my money twice from my bank
The worst call center and worst customer service ever. Got send from pillar to post after 7th call center wanted to transfer me I lost it and dropped the phone after a 45min call. They Vodapay deducted money twice from my bank account on different days, and the authorization I signed was only for one deduction. I also reported you to my bank and communications ombudsman. I've been a loyal customer for over 20 years but the service is so bad with Vodacom, that I have already cancelled/ didn't re-new 2 of my 4 contract's and as soon as this last contract is due Im leaving you for good.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
02 Nov 2022, 14:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Nov 2022, 14:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JV
Jacques V's updateReviewer Update
07 Nov 2022, 07:39It's a week later and this is still not sorted out and no phone call from Vodacom yet. Hope they noted that this number is a data contract in a Wi-Fi ****le.
JV
Jacques V's update07 Nov 2022, 07:39
Reviewer Update
It's a week later and this is still not sorted out and no phone call from Vodacom yet. Hope they noted that this number is a data contract in a Wi-Fi ****le.
JV
Jacques V's updateReviewer Update
18 Nov 2022, 14:06Vodacom is the worst service provider ever, Im so glad im almost done with my contract with them. They have still not resolved my complaint nor even contacted me.
JV
Jacques V's update18 Nov 2022, 14:06
Reviewer Update
Vodacom is the worst service provider ever, Im so glad im almost done with my contract with them. They have still not resolved my complaint nor even contacted me.
JV
Jacques V's updateReviewer Update
07 Dec 2022, 10:28Well; a month later and still no word from Vodacom after numerous emails and numerous call center calls still no answer and the problem are still not resolved. You get send from pillar to post and if you ask too many questions, they drop the call. I resorted to block them on my bank now.
JV
Jacques V's update07 Dec 2022, 10:28
Reviewer Update
Well; a month later and still no word from Vodacom after numerous emails and numerous call center calls still no answer and the problem are still not resolved. You get send from pillar to post and if you ask too many questions, they drop the call. I resorted to block them on my bank now.