BAD SERVICE AS WELL GIVING FALSE INFORMATION

i called in on the 25.05.2015 as my claim is approved as for the excess fee amount he told me its R3000 i dont mind paying the R3000 then after a few minites he said to my mom the excess fee is R6000 and somthing almost R7000 for the replacement of my unit because he did not call the insurance to make sure that puts the client under the wrong impression. i dont think at all that the FAIS ombudsman or the Short term insurance ombudsman will be impress with the S***t service recieved from Vodacom i will take this further because as per fhe FAIS act they are suposed to follow TCF ( treating clients fairly ) and that is not happening if this excess fee amount is not change from R6000 and somthing to my R3000 as per my email i will report this as vodacom is the worst company to buy and insure a handset <br> <br> please also keep in mind it is on my mothers name and she gave me athority to handle the claim as its my cell phone