1 reviews | Active since Mar 2012
Bad service as well as not being honesty.
I am still awaiting for an answer from Vodacom with regards to my excessive accounts on my contracts.
Once again, I am asking you to be honest as I am still getting invoice to the amount of almost R2000.
I have 3 contracts to the value of R299, common sense tell me that this my contract values should be R897, however I receive invoices to the account of in-between R1500 – R1950.
It seems as if Vodacom do not have proper accountants and they should rather be well trained to do the job.
I had a call from Vodacom from a person just now who discussed my contracts and I asked him why the value as so high, he then immediately dropped the call.
I have previously, about 3 days ago asked for the physical soft copy of al 3 x contracts that is on the system and still awaiting, maybe you are hiding something.
I have had this story a couple of time where you state that:
" Kindly be advised that a consultant will make contact with you in due course to assist with your query"
And then I do not get any response from you.
You are really useless.
I have had this story a couple of time where you state that:
" Kindly be advised that a consultant will make contact with you in due course to assist with your query"
And then I do not get any response from you.
You are really useless.
"Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization."Our records indicate that feedback was provided, your query has now been resolved.Regards.
Consumer Website Team.
From my side I can tell that you are totally wrong and ***********, as the issue has not been resolved and not only for now but also since August.
When my contracts expire I will make sure to cancel all my contracts with you and go to another operator.
I have already cancelled a contract this month and the rest will follow once they are end of contract.
"Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization."Our records indicate that feedback was provided, your query has now been resolved.Regards.
Consumer Website Team.
From my side I can tell that you are totally wrong and ***********, as the issue has not been resolved and not only for now but also since August.
When my contracts expire I will make sure to cancel all my contracts with you and go to another operator.
I have already cancelled a contract this month and the rest will follow once they are end of contract.