BK
BOITUMELO K

1 reviews | Active since Apr 2010

11 Aug 2016, 12:45

Bad Service as Usual

<p>Apparently my number has been deleted off the network and my aco**** handed over to someone who has not contacted me to tell me on the status of my account. Today just out of curiousity i wanted to know when i could upgrade but to my horror i was told my number has been deleted. Not so long ago i phoned the same call center and i was told to go to a branch and fill a reactivation form and ask for it to be faxed or emailed. I am remain highly disappointed with the service of Vodacom time and time again. The last time it was a complaint about the call center staff and their manners and now here i am again complaining about the same staff that misled me. This is just another example of consumer abuse and i feel it should be escalated to the ombudsman. Your agents are just BAD. I want my number to be reactivated a.s.a.p.</p> <p>Account number:I ********** -8</p>

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2016, 05:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team