1 reviews | Active since Apr 2010
Bad Service as Usual
<p>Apparently my number has been deleted off the network and my aco**** handed over to someone who has not contacted me to tell me on the status of my account. Today just out of curiousity i wanted to know when i could upgrade but to my horror i was told my number has been deleted. Not so long ago i phoned the same call center and i was told to go to a branch and fill a reactivation form and ask for it to be faxed or emailed. I am remain highly disappointed with the service of Vodacom time and time again. The last time it was a complaint about the call center staff and their manners and now here i am again complaining about the same staff that misled me. This is just another example of consumer abuse and i feel it should be escalated to the ombudsman. Your agents are just BAD. I want my number to be reactivated a.s.a.p.</p> <p>Account number:I ********** -8</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
