KS
Kamogelo S

1 reviews | Active since Jul 2018

01 Jul 2025, 15:02

Bad service as always

Again Vodacom!! I honestly dont understand why must everything be about a sale and coning clients into things they didn’t ask for . I honestly can’t with these agents anymore

My billing invoice was incorrect and I previously complained on here and put in my notice with Vodacom because of bad service, a nice Gentleman called Ashley called me and advised that my invoice will be corrected and i was debited the correct amount, i called the retentions department to cancel my notice period for my data contract and again the lady agent who assisted advised that i could get a discount for 30gb for 220 which i was currently paid the same 20gb and i agreed but no !! Only to find out the stupid lady thought she could play she added 10gb for a new sim. Because i now see im getting smss about a new sim that will be delivered which i didnt request. Why must everything be a ****en sale with Vodacom!!! They just don’t listen to customers. Only i wanted to do is reinstate my contract not do a ****en upgrade!!!

If i wanted a new contract ,sim or ****en cellphone i will call you guys!!! Stop coning customers!!!

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2025, 07:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team