Bad service&arrogant behaviour from staff (Martin)

I app**** for a contract on the 26 June,specifically asked the consultant (Martin) to do a normal contract not prepaid because it's a corporate contract (cause my company pays for my phone bill, he assured me that he did as requested. Within a week I took the phone back to them cause I could n't get sms notifications, and the consultant failed to give me a new phone, I had to use my previous phone. His supervisor was present and he said they'll have to take the phone to Vodacare it'll be back within a week, and refused to give me a temporary phone. <br> Then on Sunday morning I tried to make few calls to confirm my Monday meetings, but I could n't make calls, I tried sending sms but they could not go through