BAD SERVICE APPLYING FOR A NEW CONTRACT

I have been trying to apply for a new contract for the past two days. I have been on hold for a consultant for 18 minutes where after she took my details and then the call ended. I initially app**** for the contract online but the website is so unreliable and error messages keeps on appearing when taking to a online agent, No one gets back to me and it is so annoying taking time to give you business but no one on their side is making a effort to get in touch with me.