BAD SERVICE and WORSE *****

Worse *****

Good day

I have made a payment to Vodacom Ref I ********** 4 on the 28 August for an account that was long due for upgrade, and that I said they must cancel because I went over to wireless network. I seems it was not cancelled like I ask then and instead tried to make another debit order on my account. After almost a year I wanted to take out a new contract when they told me something is not correct on my account, when I paid it they said it must be send to ITC and gave me the number and said they will send it, up to now I am still struggling with this account that has been paid and not send to ITC I have called Vodacom numerals times they keep on telling me they send it threw and when I call ITC they say they did not receive anything. When I ask them to give me there supervisor they don’t want to and all of the sudden can sort it out and up to a point where I told the one Vodacom employee that he must put me through and give me the number of the supervisor he refused first and after a will gives me the wrong number??????????? ( Lungelo) please assist with this all I need is the mail to be send to ITC don’t think it can be so hard???? But seem for Vodacom it’s impossible I went into a Vodacom branch where the lady on the phone told the person in Vodacom branch they are too lazy to do this because its already too late can do it I must come in early in the morning????

How can I get vodacom to fix their own mess-up, and send a mail to ITC and tell them to clear that off my name?????