BAD SERVICE AND WASTE OF TIME

I ordered an I phone 13 online a week back however when the phone was supposed to be delivered Confirmations department was suppose to release the device for delivery I faith verification because they have my old details on system. I was asked to buy from store however the store did not have the device and the deals were not the same but I had to wait for back order. I later on phoned call center to update my details and they assured me I could order again online the following Tuesday. I phoned the online store on 12th December and I was Helped by Bornwise Mathebula who gave me very exceptional service and I passed verification without problems and the device was supposed to be delivered in the coming week. To my surprise I received a call again from Confirmations on the 13th to say that the device will not be delivered I must go to the store. The very same stores which have no stock. My frustration is that besides asking me questions they are many ways to verify if I am the account holder which was used by Mr Mathebula efficiently so but for some weird reason Confirmations department insist I must go back to the store. It is very funny because when I must pay for this contract and I fall out on payment no one will go out out of their way to verify that I am the owner of the account but when I must receive a device I can afford and I was verified for vodacom Confirmations department just will not release it. Yeerrrrrrrrr please fix your systems and train your staff well