BAD SERVICE AND UNFRIENDLY STAFF!!

<p>Vodacom MIDDELBURG MALL. My father wants to cancel a contract so we went to VODASHOP MIDDELBURG MALL and they told us it cant be done in store we must dial customer care and it will be done from their side. I called customer services yesterday 03/06/2017 and they told us they cant go on with the cancellation because the sim of that number has a hard lock on and it can only be removed in store. The consultant also told me that i can do it on behalf of my father if i have his original ID and a letter of permision. I took the letter of permission and his ID this morning 04/06/2017 to VODACOM MIDDELBURG MALL where the "lovely sales lady" told me plenty times she cant do it my father must call customer services so that they can ask him security questions. But it was exactly what we did on 03/06/2017! And I told her so??? The thing is my father has a HEARING DISABILITY. So I must be on the phone as long as possible. And yes he personally answered the security questions when I called customer care. Whats the problem at VODACOM MIDDELBURG MALL??? The service are pathetic and why do vodacom customer care and VODACOM MIDDELBURG MALL tell two different stories???? No man. Its so simple. We want to cancel a contract. Not be ********* doing *****. Please hellopeter. I trust you will assist in this matter for I am going to go crazy of all this shanting around. </p>