BA
Brenda A
1 reviews | Active since Dec 2021
29 Dec 2021, 08:03
Bad service and treatment from Vodacom employees
Very bad customer service received,I've been a loyal customer who has never missed payments on my account and yet Vodacom allowed ***** on my account,the actual credit was passed after so many escalation emails sent. My number was deleted and now Vodacom refuses to refund my airtime I've allocated to my numbers.
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Vodacom's replyOfficial
29 Dec 2021, 10:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 10:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team