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lorraine F
1 reviews | Active since Mar 2020
27 Feb 2021, 09:02
BAD SERVICE AND TOTALLY *********** FOLLOWING CUSTOMERS INSTRUCTIONS
Vodacom phoned me for an upgrade. I needed to cancel within 7 days, which I did, they failed to cancel the upgrade (R130 per no), I send the package back to me that is a cancellation. I cancelled because I am unemployed, they contin with an upgrade and tried to take R2101 from my bank account so that cost me a bounced debit order which has no money in. I contacted them and they cannot help me because they need to find the cancellation recording. So now I am in arrears, they also are going to block my acc if not paid because they messed up and I need my phone for interviews. I refuse to pay for arrears and if they block me, the phones can stay blocked forever.
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Vodacom's replyOfficial
27 Feb 2021, 11:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2021, 11:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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lorraine F's updateReviewer Update
03 Mar 2021, 14:05I have been assisted by Vodacom, they said they would reverse upgrades. My bill before upgrade is +- R1300.00, with upgrades it is R2101 rand, now with reversal my bill is R3617.06 I refuse to pay. Dont switch off any of my phones I am unemployed and looking for work. Resolve this immediately if you want payment, I am waiting
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lorraine F's update03 Mar 2021, 14:05
Reviewer Update
I have been assisted by Vodacom, they said they would reverse upgrades. My bill before upgrade is +- R1300.00, with upgrades it is R2101 rand, now with reversal my bill is R3617.06 I refuse to pay. Dont switch off any of my phones I am unemployed and looking for work. Resolve this immediately if you want payment, I am waiting