Bad service and Theft of Airtime and Data

<p>I am extremely dissatisfied with the service I am getting from Vodacom. I have finished my 2 year contract and wished to cancel the contract but not to cancel my number. I went to the Vodacom shop at Somerset Mall and told the lady assisting me as much and paid in my last month's installment. At that particular moment I had about R200 worth of airtime and 300MB data which all misteriously dissappeared that same afternoon as my service had been disconnected. I was told by this same woman that she could not de-activate my account at the store and that I needed to call another number to de-activate my account. I have not de-activated my account yet as I wanted to use my last airtime and data.</p> <p> </p> <p>I called the Vodacom helpdesk number 082 111 25/11/2016 and spoke to Charity who assured me that she had requested that my account be activated again and that it would take up to 24 to be active again. However, 4 days later my account has still not been restored.</p> <p> </p> <p>This, to my opinion and I am sure to countless others, equates to *****ing as my account has been paid full and clear.</p>