bad service and terrible products
<p>contract had to be renewed last week wedsday.i chose a cat s60 phone and the vaalmall manager told me any problems in the first 7days with thephone i must report it to him becuase then they will replace the phone after the 7days they must send the phone in for repaires. well in the first 7days the phone swithed on and off by it self.i reported the problem to the vodacom manager and to my suprise he said they will send the phone in to do a new software update and if thats not the problem the phone will be sended in for repaires that can take up to 7days. To my suprise he told me the sofware problem is by the cat s60 and they get it alot. i asked him but then replace the phone and he said no they will send it in to check the phone. A new phone already problem thats not a good start. their must be a consumer law to stop this contract as i reported the problem in 7days.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Today is the 2nd day without a phone. A consultant phoned me yesterday and ask my side of the story and till now no response back from him. How must i do bussines with out a phone? This Cat S60 phone was fualty from the beginning Vodacom supp**** the phone to me. So cant understand why i must wait for Vodacom to fix the phone after the Vodacom employee told me that its not the 1st time that they are having a problem with this model of CAT S60 phone. This is against the consumers act law to supply fualty new products. I will make this viral on all media networks and onbudsman.
Today is the 2nd day without a phone. A consultant phoned me yesterday and ask my side of the story and till now no response back from him. How must i do bussines with out a phone? This Cat S60 phone was fualty from the beginning Vodacom supp**** the phone to me. So cant understand why i must wait for Vodacom to fix the phone after the Vodacom employee told me that its not the 1st time that they are having a problem with this model of CAT S60 phone. This is against the consumers act law to supply fualty new products. I will make this viral on all media networks and onbudsman.
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
