Bad service and terrible attitude

I have visited this store twice, but never again. The staff always seems to have a problem when they have to assist you. Not friendly at all and bad attitude. Today I phoned them because they left a contract I wanted to apply for, pending, even though I told them to leave it because I am not going to take out that contract anymore. I phoned the Cape Gate store again after 4 days to cancel the pending because it gave problems at a different store I wanted to take out a contract from since it has been pending all along and they started raising their voice and gave me terrible attitude over the phone. These staff members are extremely rude and has to be tought some manners.