pM
pamela M

1 reviews | Active since Feb 2011

05 Aug 2025, 09:03

BAD SERVICE AND *********** TEAM

I am very upset by the service I am getting I have been without Fiber from Saturday thus far. I have been calling your call center. Yesterday Michell sent me a WhatsApp from the following number *** informing me that the technician will be at my house at 8:00AM its 09:00AM her technician is nowhere to be seen, when I reach out to her she is unprofessional and making an excuse for her late Technician. I am supposed to be heading to my meeting at 09:00 however because of Vodacoms *********** team I am stuck in the house. This is not treating customers fairly.

0
Replies (1)
Vodacom
Vodacom's reply05 Aug 2025, 10:09
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team