pM
pamela M
1 reviews | Active since Feb 2011
05 Aug 2025, 09:03
BAD SERVICE AND *********** TEAM
I am very upset by the service I am getting I have been without Fiber from Saturday thus far. I have been calling your call center. Yesterday Michell sent me a WhatsApp from the following number *** informing me that the technician will be at my house at 8:00AM its 09:00AM her technician is nowhere to be seen, when I reach out to her she is unprofessional and making an excuse for her late Technician. I am supposed to be heading to my meeting at 09:00 however because of Vodacoms *********** team I am stuck in the house. This is not treating customers fairly.
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Replies (1)Vodacom's replyOfficial
05 Aug 2025, 10:09 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Aug 2025, 10:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
