Bad service and seemingly unfair practices. In store csr very helpful and just as frustrated as customer. Store in Greystone Mall, Rustenburg, NorthWest.

When trying to renew my contract at expiry, I tried to change the services because I am not using as much data and airtime, I cannot so it in the store. It has to be done online. That means holding on for ages, being cut off, promises to return a call which never materialize, and the same offers in the brochures are not offered by customer service online. I am very frustrated.