1 reviews | Active since Jun 2016

01 Jun 2016, 19:21

BAD SERVICE AND SALES MISLEADING

<p>I was contacted by Vodacom on the 28 the of May 2016. The sales consultant presented me with 2 new wifi packages which is cheaper than my current package and has twice the data. During our conversation i ask the consultant numerous times are they going to cancel my current data package and replace it with the new one which she answered yes all the time. I am a client of vodacom since 2003 and was never misled like this. I had phoned the call center today and feel like they want to get out of deal that was made with me. They basically only advise me to cancel the new contracts which i am againste. I was promise these new contracts and that the old ones will be cancelled. I feel Vodcom should honer theire promises. I will pay may account as soon as this is done </p>

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Replies (1)
Vodacom
Vodacom's reply02 Jun 2016, 05:39
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

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