Bad Service and run around from Vodacom Online

I enquired online about Vodacom Data Deal I got a confirmation email on 30 Nov saying I will be contacted within 24 hrs by a call center agent. A call center agent didn't call me. I tried call Vodacom several times to enquire about getting the deal. On Sunday 4 December I spoke to a online call center agent called Reyona. She asked for my information and said a new profile needs to be created for me and office/place where they create this profile might be closed. And if it is closed she will contact me by 12pm on Monday to finalize everything. She didn't call on Monday so I called to follow-up on my contract and a call center agent asked me verification questions and said my address doesn't match my id number and would have to go into a Vodacom to fix it. How does it become my inconvenience because your call center agent entered my information incorrectly plus the call center agent was rude but I didn't get his name. He could of asked me for copy of my id and proof to residence to resolve the issue. Yesterday I called trying to get hold of Reyona so we could try fix the issue the call center agent said Reyona would call me back and till now she hasn't. I tried call vodacam today and am told my number is blocked to protect me from ***** and I should call 082 241 004 or watsapp *** but I cant get through to this number. Can sumone at vodacom help me or attempt to fix the problem with me not having to take off work to drive all the way to a vodocam store. I am extremely disappointed in the service i received from vodacom. What is the point of online if your team fails to assist me online