Bad service and rude managers

I bought R12.00 vodacom airtime at Vodacom Chatz Mokopane crossing mall on the 1st October 2020 at 14:30, the consultant didn't advise that the airtime might take longer to load on my phone. I was told to wait for few minutes. I waited for 20 minutes in store then the assistant manager and the store manager 2 Indian ladies then say to me it's pending on the network and its not their fault there's nothing they can do. When I ask them to call vodacom and ask them to push it through on the network so that it loads my airtime because I want to use it now, I'm told no it's not pending on vodacom network it's pending on the normal network that we normally use. The next thing I'm told by the assistant manager I'm not the who sold you the airtime. The store manager and the assistant manager without name badges have the worst stingy attitude, so rude and arrogant. Till today the airtime didn't load. Because I didn't want to leave the store without my money or airtime they called security and order them to take me out of the store I told them to call the centre management. The lady from the centre management gave me R12.00 from her own pocket to go buy the airtime from other shops because the store manager said it's not their problem there's nothing they can do. It's best if they had advised that the airtime might load now or take longer to load than to lie to me.