1 reviews | Active since May 2016

21 Aug 2018, 15:31

BAD SERVICE AND ROBBING PEOPLE

My mother Matshidiso Makgethe has been dragged into some nonsense. her money has been deducted before end of the month R217.86 which the agreement is to deduct month end. she has been calling them from Monday to cancel the contract , vodacom doesn't want to cancel the contract. they gave her a new contract without even alerting. she can be contact on ********** & **********

0
Replies (2)
Vodacom
Vodacom's reply21 Aug 2018, 16:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Aug 2018, 10:50
Official

Hi Tumi

As discussed, feedback was provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team