Bad service and response

Dear Vodacom<br> After you sold me a defective phone and refused to repair or replace my phone after about 2 months. I eventually reached the correct department/ person to help me, after about an hour on the phone to get to the correct department and numerous transfer i reached someone to assist me. I was the told my query had been escalated and they would keep me updated and contact me within 2 days, It is now 9 days later and still no response.<br> <br> Thanks for the defective phone, terrible customer service and the struggle to cancel my own contract. I truly appreciate the effort you guys put in to ensure you provide me with the worst service and experience ever.<br> <br> kind regards