Bad service and refusing to let me port

I’ve been having issues with Vodacom’s signal and pricing got a long long time...I’ve had contracts with them for over 10 years. Last year I asked them if they’d match a better deal MTN was offering. They intentionally delayed answering my numerous requests only saying they were awaiting feedback on the matter until the deal has expired with MTN. They then told me they couldn’t match it. I then ported to FNB but had this reversed in under a week as they didn’t have sufficient coverage at my home and office. After this I decided to just sign a new contract with Vodacom (even though they’re more expensive).

The lady at the store tried and tried but for some reason the new contract still hadn’t been activated 3 weeks later. They then said that the pricing had changed and the contracts are now more expensive. I tried to explain that this wasn’t my fault as I’d signed the contracts a few days before the increase and that it was Vodacom that took long to activate it but they wouldn’t budge.

They are now declining my request to port to MTN. This doesn’t make sense as I didn’t port to Vodacom from FNB...that was just a reversal of my previous port as that network didn’t have great coverage...