Bad service and quality support received from Vodacom Fibre.

Item: Vodacom
Rating: 1
Author: Wayne F

I wish I can give even a less than the 1 star response, ad my fibre queries were left unanswered and unresolved. I have logged multiple queries related to my poor fibre speed. I am paying for a 500mb line, but am hardly getting 80mb when testing the speed via lan cable. It's been like this since I switched to Vodacom and even after many calls not resolved. I would like to be refunded for the months that I have not been receiving the service that I pay for and the issue resolved immediately.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 May 2023, 07:32

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 May 2023, 07:32

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Wayne F's updateReviewer Update

02 May 2023, 15:39

Hi,

A vodacom engineer phoned me to assist. After troubleshootin i now have NO connectivity without the means to call him back. I cannot work.

This is not acceptable.

Wayne.

Wayne F's update02 May 2023, 15:39

Reviewer Update

Hi,

A vodacom engineer phoned me to assist. After troubleshootin i now have NO connectivity without the means to call him back. I cannot work.

This is not acceptable.

Wayne.