Bad service and products provided by Vodacom

First of all they advertise online spesific upgrade packages (when signing on with your number) but as soon as you query about it they say you do not qualify.

So here is my story. After establishing and accepting that Vodacom does false advertising as the call centre cant even explain what you need or who actually does qualify for specific specials advertise I count my losses and moved on and did a upgrade with whatever they offerred me. Got my new phone that I ordered online this morning and it does not want to charge with the cable that came with the phone. Went out purchased a brand new R400 cable and adapter and put on a glass screen protector, came home and wow the phone still does not charge... Quickly hoock it up on a cheap china mall charger and it charge but because I heard it is not good to charge with other chargers, I want to use the correct chargers and phone Vodacom. So I phoned Vodacom Customer "care" where the lady told me she cant help I need to go to a VodaStore. Went to Atterburry Value Mart's VodaStore where the guy tells me my phone do charge as it gives you a brief charging ring for a second when connecting. I tell him no ot does not charge as when I switch it on it shows it is on 46% and stays there... And you can see where the battery Icon is that it is not. He tells me how can I see it as my battery is flat. I take the phone from him switch it on and shows him. Oh it is the cable he tells me. And that after I told him I purched a new charger and that one is not charging it either but he China mall cable does charge it. He hoock up my phone to "his" charger and shows me that it does charge so it must be my cable. I pointed out to him that he is using a cheap china mall cable which he confirmed... Well my point exactly....

He refers me to his "manager" a Dillan guy hanging over the counter telling me I orderred it online and online must sort it out. I told him that I was referred to the store and am fed up being send from pillar to post and I feel like cancelling but I already spend money on this phone- where he told me I must maar phone them to come and exchange or collect the phone and cancel the contract. I told him but if I exchange - what about the bran new screen protector I put on where he reply well thats your problem...

Being a customer of Vodacom for since I remember - this is how you treat people...

Well hopefully someone from Vodacom will assist me with a phone that does not charge with the cable provided nor any other decent cable puchased.

Lets see...