Bad service and products

I bought a brand new S10 in April. The first time I wanted to use the SD slot it wouldn't read the SD card. Even though the phone was brand new I had to send it in for repairs. When I received the phone back it had been dropped by the Fourways repair center breaking the cover of the phone. They actually returned the phone to me in this condition. I had to send it back again for repairs and lodged a complaint with the repairs Manager (Dumi) at the Fourways repair center. He promised to personally handle the case and provide me with feedback. It is two weeks since handing in my phone the 2nd time (A total of 3 weeks it has been in repairs) and I have had no follow-up or feedback. I find it highly unacceptable that I was given a broken phone to begin with and then my brand new phone got dropped and broken by the repair center that had to fix it. This brand new phone has been in repairs longer than I actually used it to begin with. For the price of these handsets, having a damaged phone (and none of it is due to my own negligence) is highly unacceptable!