Bad service and poor customer care

Item: Vodacom
Rating: 1
Author: Dineo R

I app**** to have fiber installed at my place since 23 March 2021 ... it's 06 May 2021 and still no response and no feedback. I am instead given Service Request numbers which they don't even follow up on. Vumatel and Vodacom are giving bad service. An entire month to get internet or to be activated??

Helpful (0)

Replies (1)

Vodacom's replyOfficial

06 May 2021, 08:57

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 May 2021, 08:57

Official