Bad Service and Poor Client Feedback

I called in two weeks back and requested information, the lady dropped my call before I could get reference. Last week on the 29th I called again and made sure I get ref number, I spoke to Kamogelo whom promised I will get the feedback on the information I require within 48hrs today is Thursday already is that service to paying customers? Since I took this contract its been problem after another no joy at all if according to me would be cancelling it