Bad service and policies.

I have been with vodacom for many years never skipped a payment. In 2015 I went under debtreview. During the 60 months I could still upgrade and all my accounts is finish. Even during covid, only recieving a minimum salary I still paid my contract which expired last year. Vodacom still billed me every month since. When I finnaly decided to upgrade I was told I cannot upgrade due to new policies after covid as there was a financial indicator on my file. I could apparently upgrade only to a red vip package which cost is very high. My previous contract was Just over R600. I was looking at a package close to that but was refused. Basically after never skipping a payment I have to pay over a R1000 for a package. They are still billing me until.I can upgrade or cancel. That money is good enough but not myself being able to upgrade as per normal. They finally gave me an upgrade for a samsung A73 for R399 a month which was send via RAM couriers to CTown. There was a mess up with the delivery and due to the continues bad service we recieve I decided to cancel the upgrade. Firstly due to me being almost forced to downgrade due to them not allowing myself to upgrade as per normal. I never skipped a payment and feel I am being punished unfairly and why would they take my money each month without upgrading buy to allow me to upgrade as per normal. Does not make sense.