JW
Jeanne W
1 reviews | Active since Jan 2014
12 Jul 2019, 07:39
Bad service and not telling the client the truth.
Today I cancelled my daughter contract as it was going to expire, I then requested a airtime and data contract for R230.00. To my shock the bill I received is for R320.00. This is unacceptable and I want this corrected or cancelled with immediate effect. If not I will have to take further steps.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jul 2019, 08:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JW
Jeanne W's updateReviewer Update
18 Jul 2019, 15:45|Still waiting and today is the 18 July
JW
Jeanne W's update18 Jul 2019, 15:45
Reviewer Update
|Still waiting and today is the 18 July
Vodacom's replyOfficial
26 Jul 2019, 17:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you have been contacted and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Our records shows you have been contacted and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Vodacom's reply26 Jul 2019, 17:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records shows you have been contacted and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Our records shows you have been contacted and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team