Bad Service and Not Managing Expectations

<p>I took my phone to the Vodacom Repair Center in Alberton New Market Mall, after a referal that stated the are fast and efficient when fixing devices. To my dismay, that was not my experience. After a week of waiting for my phone to be repaired, I had to return it teh very next day as the issue was not resolved. Also upon recieiving my device, the menue button was not installed properly. When i returned to the store the next day, i was told its a software issue and was told i have to book my phone in as the store is closing and it takes 2hrs to run a software diagnosis. On my return for a third time i was told that the origional issue was not resolved as no QA check was done and the parts used were faulty. Through this whole explanation there was no appology for my inconvenience, no apology for sloppy work and again i do not have the service of my device for another week. Today a logged a complaint and received a call back from the store manager just before 11am. He stated that he would call me back in an hour as he is a certified tech that will look at my device. It is 3 hrs later and no call back as yet. This is not the first time i experience issue with Vodacom and their service and yet i remain loyal. All i want is soome respect as a client in this matter and a proper wxplanation of what is actually wrong with the device.</p>