bad service and not listening

<p>We have 2 contracts with vodacom. The first 1 has 2 insurance policies nd 4 items vodacom is charging on nd they dont even know what it is for. No this making the contract being unpaid we pay the account full. Nd then request for the 4 items to be deleted nd insurances cancelled. They advised us it is cancelled nd now payment for end nov bounced so we pay the contract amt nd they still block the phone when we call they say nothing has been removed this has been going on for 3 months nd we are getting no where slowly. The second contract is with the data we selected monthly instead of 30 days nd they say i receive the month data every month which i have only once ( when i reauested by accident) so my acc bounces we pay up to date nd ask them to pls remove the additional data monthly bundle nd still todate nothing. We are now tired of fighting we are ready to snap the sim cards nd put a stop at the bank. We dont need the insurance and the 4 additional item and the data. Pls can this matter be resolved. Regards</p>