Bad service and not happy at all and not helpful

During this lockdown I was retrenched and I tried to make arrangements with vodacom to please just put my account on hold it wil just be until I have work again they absolutely refused well then I’ve made arrangements with consultants to pay so I did pay my installments and I actually paid a big amount last month and then I got messages from them telling me I’ve been handed over to attorneys I phoned the attorneys and made arrangements with them after that vodacom went and actually deleted my number from the system and are refusing to put it back on the system and I know they can because one consultant actually told me so my outstanding amount is actually R1782 and then they are telling me I owe them R9268 which I cannot pay because if I pay that big amount it means I’m paying full payment for my whole 24 months and then they still want installment of R350 after I’m going to pay the 9268 so please I’m asking for the last time that vodacom put my number back on the system and go and update their system because I only owe R1782 and accepting the payments I’m willing to make because I’m fed up getting bad service from rude consultants who doesn’t want to help me and telling me the whole time to hold the line to speak to another person so at the end of the day I’m back to square one